Refund and Returns Policy – THC Vape pen Australia.

This policy outlines your rights and our procedures for refunds and returns, operating in compliance with the Australian Consumer Law (ACL).

Overview

At thcvapepenaustralias.com, we are committed to providing high-quality THC vape pens and ensuring customer satisfaction. Due to the personal and consumable nature of our products, returns are strictly limited. Your statutory rights under the ACL for faulty or non-compliant goods are not affected by this policy.

Refunds

Refunds are provided in line with Australian Consumer Law guarantees or under the specific conditions outlined below:

  • Faulty/Damaged/Incorrect Goods: If you receive a product that is faulty, damaged upon arrival, or not as described, you are generally entitled to a remedy (repair, replacement, or refund). We will assess the issue, and if confirmed, a full refund (or replacement) will be processed to your original payment method.
  • Change of Mind: We do not offer refunds for a change of mind once products are opened or used, due to health and hygiene regulations. For unopened, unused items in original sealed packaging, a goodwill return may be considered within 14 days of receipt.

Late or Missing Refunds

Once an eligible refund is approved, we will process it to your original payment method. Please allow 5–10 business days for the funds to appear in your account, as processing times vary by bank. If you have not received your refund after this period, please contact us immediately with your order details.

Sale Items

Items marked as Sale or Clearance are generally considered final sale and are not eligible for change-of-mind returns or refunds, unless they arrive faulty or damaged as per your ACL rights.

Exchanges

We only offer exchanges for items that are confirmed to be defective or damaged upon arrival. If you receive a faulty item, contact us immediately for instructions on receiving a free replacement. We do not facilitate direct exchanges for different products due to change of mind.

Shipping Returns

  • Faulty/Incorrect Items: If the return is due to our error (faulty, damaged, or incorrect item), we will provide instructions and cover the cost of return shipping.
  • Change of Mind: If a change-of-mind return is approved, you are responsible for all return shipping costs, and the original shipping fee paid by you is non-refundable.
  • Procedure: All returns must be authorized by our support team first. You must include your Return Authorization (RA) number and use a trackable shipping method.